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Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of the Website and all related services. By visiting the Website, creating an Account, or using the Service, you confirm that you have read, understood, and accepted these Terms.

If you do not agree with these Terms, you must not use the Website or the Service.

The Service is owned and operated by RBGAMING N.V., a company registered in Anjouan under registration number 16077, with its registered address at Hamchako, Mustamudu, Autonomous Island of Anjouan, Union of Comoros. The company is licensed in Anjouan to provide online games of chance.

2. General Terms

We may update or replace these Terms at any time. Any changes become effective once published on the Website. Continued use of the Service after changes are published means that you accept the updated Terms.

Unsettled bets placed before any amendment will remain governed by the Terms that applied at the time they were placed.

3. Your Obligations

By using the Service, you confirm that:

4. Restricted Use

You must not use the Service if you are underage, located in a prohibited jurisdiction, or legally restricted from gambling.

Residents of or users accessing the Website from the following countries and territories are not permitted to use the Service:

You must not use the Service for unlawful activity, cheating, collusion, scraping odds, spam, unauthorized advertising, disrupting other users, or violating intellectual property rights.

Accounts may not be sold, transferred, assigned, or acquired from third parties. Funds may not be transferred between player accounts.

Employees, contractors, partners, and immediate family members connected with the Company may not use the Service for real-money play without prior approval. Card counting in blackjack is prohibited.

5. Registration

We may accept or refuse any registration at our sole discretion.

You must complete registration personally, provide accurate information, and keep your contact details updated. We may require identity verification before allowing betting, withdrawals, or full Account access.

You may be asked to provide documents such as:

You may register only one Account. Multiple accounts may be closed, and funds may be locked or withheld.

You are responsible for keeping your password and Registered Email Address secure. If you suspect unauthorized access, you must notify us immediately.

6. Your Account

Accounts may support multiple currencies. We do not provide credit.

We may suspend or close your Account if you breach these Terms, if we suspect non-compliance, or if needed to protect the fairness and integrity of the Service. In such cases, bets may be cancelled or voided, and funds may be withheld.

If money is credited to your Account by mistake, it remains our property and may be removed. If your Account becomes overdrawn, you owe us the overdrawn amount.

Gambling should be used for entertainment only. You should never gamble with money you cannot afford to lose.

Self-exclusion is available through the Responsible Gambling section of the Website. A 24-hour cooldown applies first, followed by additional exclusion options. Self-exclusion cannot be reversed. Permanent closure may be completed through Customer Support after the 90-day exclusion period.

7. Deposits

Deposits must be made from a payment method registered in your own name. Currency conversions may apply, and some payment providers may charge fees.

You agree not to reverse, cancel, dispute, or charge back deposits. Chargebacks may result in Account termination, forfeiture of balance, and legal action.

Funds from illegal, criminal, or unauthorized activities must not be deposited.

If you use a bonus code during deposit, you agree to the Bonus Terms and the specific terms of that offer.

Unsupported cryptocurrency deposits or deposits made through unsupported networks may be permanently lost. Rainbet is not responsible for such losses.

8. Withdrawals

You may withdraw cleared funds according to the Website’s withdrawal rules. The minimum withdrawal amount is $15 or equivalent, except when closing an Account.

Withdrawals may require identity verification, address confirmation, selfie checks, or a verification call.

Withdrawals should generally be made to the same payment method used for deposit. Alternative withdrawal methods may be allowed at our discretion and may require additional checks.

Crypto deposits are subject to a 1x wager lock.

Promo code, affiliate, and welcome offer abuse is prohibited. Abuse includes using the same code across multiple accounts or manipulating the system.

For welcome promo codes, the maximum withdrawable amount is $50. For promotional or affiliate codes, the maximum amount transferable to normal balance after completing the wager lock is also $50. Any amount above this limit may be forfeited.

The Welcome Offer is limited to the Customer’s first account. Abuse may lead to confiscation of funds and permanent Account blocking.

Rainbet may classify accounts sharing the same IP address as abusive at its sole discretion.

Affiliates may not operate SEO-driven websites or domains that compete with Rainbet for branded search traffic or redirect users already looking for Rainbet.

10. Errors

If a system, payment, game, odds, or settlement error occurs, affected bets may be voided. You must notify us if you become aware of any error.

We may recover overpaid amounts, correct Account balances, cancel pending plays, or take other necessary action to fix errors.

11. Rules of Play, Refunds, and Cancellations

Event winners are determined when events are settled. Posted results become final after 72 hours unless corrected due to human error, system error, or source error.

If an event result cannot be verified, related wagers may be refunded.

Minimum and maximum wager amounts are set by us and may change without notice. We may also adjust limits for individual Accounts.

Customers are responsible for checking their Account transactions. Completed transactions cannot be changed.

Sports betting rules are provided separately on the Website.

12. Communications and Notices

All notices from you must be sent through Customer Support.

We may contact you through the Website or your Registered Email Address. All formal communications must be in English.

By accepting these Terms, you agree to receive promotional emails. You may opt out by contacting Customer Support.

13. Matters Beyond Our Control

We are not liable for delays or failures caused by events outside our reasonable control, including power outages, telecommunications failures, government actions, labor disputes, or third-party failures.

In such cases, we may cancel or suspend the Service without liability.

14. Liability

To the fullest extent permitted by law, we are not liable for indirect losses, business losses, technical issues, third-party failures, or losses caused by your own actions.

If we are held liable, our total liability will not exceed the lower of:

You are responsible for ensuring that your device is compatible with the Service and protected against harmful software.

15. Gambling by Underage Persons

If we suspect that you are underage or were underage when placing bets, your Account may be suspended or locked.

If underage gambling is confirmed, winnings may be retained, and we may recover related amounts. This also applies where the legal gambling age in your jurisdiction is higher than 18.

We may notify law enforcement if we suspect fraud or misuse of this rule.

16. Fraud

We may take criminal and contractual action against any Customer involved in fraud, dishonesty, system misuse, or criminal activity.

If abuse or manipulation is confirmed, funds may be confiscated and the Account permanently disabled.

17. Intellectual Property

All rights to the Service, Website, software, systems, logos, trademarks, odds, and content belong to us or our licensors.

You may not copy, scrape, reproduce, monitor, modify, or use our content, systems, marks, or odds without permission.

18. Your License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.

You may not modify, publish, sell, copy, upload, distribute, scrape, or exploit the Service or its content unless expressly permitted.

19. Your Conduct and Safety

You must not use the Service to post unlawful, harmful, abusive, misleading, defamatory, violent, hateful, obscene, or infringing content.

You must not create viruses, use bots, hacks, cheats, automated tools, fake accounts, spam, or software that disrupts or manipulates the Service.

We may investigate prohibited behavior, remove content, terminate Accounts, or take legal action where necessary.

20. KYC/AML Policy

Rainbet may request KYC documents at any time to verify your identity and location. If verification is not completed within 72 hours, access to the Service, funds, payments, or withdrawals may be restricted.

The verification process may take up to 7 business days. Required documents may include:

While temporarily approved, users cannot deposit more than EUR 500 in total and cannot withdraw funds.

Restricted countries must not appear in proof of ID or proof of residence. For proof of residence, Cyprus is also listed as restricted.

Failed KYC, refusal to verify, or falsified documents may result in Account closure and forfeiture of funds.

Rainbet uses Elliptic for blockchain transaction monitoring and wallet screening as part of AML and sanctions compliance.

21. Complaints

Complaints must be submitted to Customer Support using your Registered Email Address.

We aim to respond to betting settlement complaints within a few days and no later than 28 days after receipt.

Disputes must be submitted within 3 days from the date the wager was decided. Claims submitted later may not be accepted.

If the issue cannot be resolved through Customer Support or management, you may submit a complaint to the licensing body.

The Service may include links to third-party websites. These links are provided for convenience only.

We do not control, verify, or accept responsibility for third-party websites, their content, accuracy, availability, or policies.

23. Assignment

You may not assign your rights or obligations under these Terms without our written consent.

We may assign our rights and obligations to a third party if that party can provide a substantially similar service.

24. Severability

If any part of these Terms is found invalid or unenforceable, it will be modified to reflect the original intention as closely as possible. The remaining provisions will continue to apply.

25. Breach of Terms

If you breach these Terms, we may suspend or terminate your Account and refuse to provide the Service without prior notice. Notice of such action will be provided promptly where required.

26. General Provisions

These Terms remain effective while you use the Service and survive Account termination.

No waiver is valid unless made in writing. Failure to enforce a provision does not waive our right to enforce it later.

By using the Service, you confirm that you have read, understood, and accepted these Terms.

These Terms are governed by the laws of Anjouan. The English version is the official version and prevails over any translated version.